Service delivery changes from Friday 20 March 2020
We are following government advice on how to keep our employees safe and minimise the spread of the coronavirus so we can continue to deliver services to you.
We are particularly keen to make sure our core services are protected – emergency repairs, gas and electrical safety inspections, amica24 monitoring and response (Lifelines) and Care and Support24 services.
We have taken the decision to close our main buildings and our teams will be working remotely. They have the right equipment and technology to allow them to provide assistance and advice to customers during this difficult time. We would ask that if you are facing any difficulties, please use the online services at www.communityhg.com or email firstname.lastname@example.org wherever possible.
Your enquiry will be dealt with as quickly as possible and a member of our team will be in touch for further details as required.
We will continue to use our social media channels - Facebook @TCHGHousing and Twitter @tchgroup to get information to customers and where appropriate, we will also send messages by email and text to mobile phones. If you have an emergency, please call 0800 169 5454.
It is important that you tell us if you are self-isolating and let us know when the period of isolation has ended. This allows us to respond to any requests for assistance and make sure that our teams have the right protection in place so that they can help you.
If you find yourself in financial difficulties and cannot pay your rent, please do not ignore any letters or reminders from us. Contact your Housing Officer as soon as possible. We will do our best to help you access available support if we know what your circumstances are.
Finally, we would ask that you look out for any neighbours who appear to be struggling and not receiving help from other agencies. Let us know about them and we can make sure that the relevant teams are informed.
Published - 20 Mar 2020