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Coronavirus/COVID19 - arrangements to minimise the spread of the virus

Oakleaf Commercial Services is part of The Community Housing Group, delivering property maintenance services to the Group's tenants, residents and commercial clients.  

To reduce the risk caused by a coronavirus (COVID-19) outbreak, The Community Housing Group (our parent company) has established an Incident Management Team who are monitoring the situation on a daily basis. They are following advice from Public Health England and the NHS and have developed a plan to minimise the spread of the virus by reducing face to face contact wherever possible.

In late February, the Group  introduced Phase 1 of the plan which included increased cleaning of communal areas in offices, buildings and accommodation including Extra Care and Independent Living Schemes where a large proportion of customers are considered to be vulnerable. Staff have been provided with detailed information about hygiene measures and preventative steps to avoid contamination. Information has been made available to customers through the website, social media, information screens and by post and phone for those who are not digitally engaged.

Phase 2 of the plan will be put in place from Monday 16 March 2020. This will involve the closure of reception areas to members of the public and a reallocation of resources so that services are maintained for vulnerable customers.

  • Customers have been asked to provide information if they display the symptoms of coronavirus or are self isolating.
  • Emergency repairs, essential safety works (such as gas and electrical checks) and Care and Support24 visits will continue. The monitoring of telecare alarms through amica24 will remain unaffected, with a robust plan in place to deal with emergency calls. 
  • Routine repair requests will be prioritised but external repair works will be carried out as planned where possible.

Oakleaf deliver a wide range of services across a number of sectors through commercial contracts, therefore the measures that we are taking to deliver, modify or suspend services depends on the individual contract and nature of works. 

We are continuing to deliver services where the work is delivered outside i.e. grounds maintenance, fence and gate repairs etc.  However, where the work requires more contact with tenants, clients and the clients staff,  we are modifying the service.  Operational Managers and Contracts Managers are contacting clients to notify them where the service to them maybe as above, continued, modified or suspended.  For more information you should contact your Account Manager or the usual contact you have at Oakleaf via telephone or email.

The Community Housing Group will be continuously reviewing the plans and will provide further information and advice as the situation evolves.

Published - 13 Mar 2020