Part of The Community Housing Group, Oakleaf Commercial Services has been providing high quality, professional, property maintenance and construction services since 2000. Rebranding in 2013, CHG Property Services, Oakleaf Grounds Services and Bespoke Joinery Services were brought together under the new Oakleaf name.
We provide a wealth of services including responsive repairs, building construction, modernisations and adaptions, grounds maintenance, fleet services, a PVC-u manufacturing facility and a bespoke joinery workshop.
Operating form our central base in Kidderminster in Worcestershire, we have several offices in West Bromwich and Birmingham, allowing us to provide our services across the West Midlands and surrounding counties, including Shropshire and South Staffordshire.
We have steadily grown the business to an annual turnover in excess of £19m per annum and employ a highly skilled workforce of circa 230 across a number of disciplines. We pride ourselves on being ethical with a strong commitment to the local community, providing job opportunities and Apprenticeships while meeting environmental and biodiversity standards, supported by our ISO accreditations and Investors in People Gold award.
Oakleaf has allowed us to provide an even more customer focussed business with concentration on quality, efficiency and flexibility.
Accredited to a range of professional bodies including:
- International Standards Organisation (ISO) – ISO 9001, 14001 and 18001
- Investors in People (Gold)
ISO is the world's largest standards organisation which enables businesses to develop and offer products and services that meet a required benchmark around the world. They provide a guarantee to customers that they will receive quality, safety and reliability. Our philosophy is to provide a consistent and reliable service which we translate as getting it 'right first time every time'.
Our quality management principals start with policies and procedures through to training, development and the induction of our employees. We are proud of our brand and company image, and our track record, our business is growing rapidly while we maintain a loyal customer base.
Our experience of working in highly regulated sectors means that we are performance and quality driven. We ensure that we meet our customer's key performance targets and deliver a value for money service.
As part of the Community Housing Group, we have achieved the Customer Service Excellence standard for the quality of our customer services and the prestigious Investor in People Gold Standard for our commitment to employee development and training. We have comprehensive range of policies and procedures which include Customer Care, Code of Conduct for Employees, Equality and Diversity, Health and Safety, Risk Management and Business Continuity.
We are also accredited members of many trade associations who have independently assessed our services against their standards to ensure that we comply with membership requirements.
Our customers are at the core of our business and we strive to continually improve our processes. We always seek to offer an excellent service and we look put our customers at the heart of everything we do.
Some of our current clients include:
Facility Management Companies
Bromsgrove District Housing Trust
Castle Vale Community Housing Association
Wyre Forest Community Housing
Birmingham City Council
Parish Councils including Chaddesley and Rock
Telford and Wrekin Council
Worcestershire County Council
Wyre Forest District Council
Reserve Forces and Army Cadet Association
Northway Auto Services
Environmental Contract Limited (ECL)
We work in partnership with Local Authorities, Parish and County Councils for emergency planning and flood response works.
Oakleaf Commercial Services offer a range of exciting career opportunities, including Apprenticeships in a wide range of trades. We are proud of the high percentage of apprentices who go on to complete their professional qualifications and secure permanent contracts within the group.
A member of The Community Housing Group, they have been named as West Midlands' Best Apprentice Employer (Large Employer category) in 2013, and again in 2016. They have also been listed as one of the Top 100 Apprenticeship Employers for the last 4 years, offering many Apprenticeship opportunities across the group.
For more information about our Apprenticeships, work experience or training opportunities, please visit our training arm, Vestia.
For our current opportunities and vacancies within the group, please visit the group vacancy page.
Ed Osborn - Chair
David Guy - Independent Member
Andrew Fry - Independent Co-optee Member
Vacant - Independent Member
Vacant - Community Member
John Coyne - Independent Member
Vacant - Independent Member
Diane Smith - Independent Member
Ian Hancock - Managing Director
Ian is a member of The Community Housing Group's Executive Management Team in his role as Director. Ian is also the Managing Director of Oakleaf Commercial Services Limited; he is responsible for the strategic management, development and future vision of Oakleaf Commercial Services Limited, which has expanded significantly in recent years with a turnover of circa £16m per annum.
Keith Burgess - Executive Business Manager
Keith is responsible for the strategic management for the brands which operate out of Oakleaf House, Finepoint Way, Kidderminster which includes Oakleaf Doors and Windows, Oakleaf Bespoke Joinery Services, Oakleaf Grounds Services and Oakleaf Fleet Services.
Mark Dainter - Executive Business Manager
Mark looks after Oakleaf Commercial Services development projects, modernisations and major refurbishment works.
Bill Baker - Executive Business Manager
Bill has overall responsibility for delivering the following areas of work: Customer Services Centre; Responsive Repairs including Gas Repairs; Void Repairs; Equipment and Adaptation Work; External Third Party Works including Schools/Responsive Repairs/Telephone Answering and Servicing Contracts.
Jon Perrett - Operations Manager (Development)
Jon oversees the day-to-day working of the Development team. He manages the company's New Build Garage Strategy Programe as well as the Shared Ownership Refurbishment Programme and general construction contracts with our external clients.
We've adopted The Community Housing Group's Value for Money (VFM) statement which is a regulatory requirement for all housing providers.
To view the VFM documents you will need a program capable of reading Adobe's Portable Document Format (PDF).
If you do not have such a program you can download Adobe's reader for free.
You can view a range of The Community Housing Group's documents (including policies, procedures, strategies and business reports) in the "Our Published Documents" section of the Group site
Oakleaf has entered a 5 year partnership with KEMP Hospice from 2016, whereby we pledge to support their fundraising efforts during this time.
The team have completed many activities so far, from freefall parachute jumps to Halloween walks.
KEMP Hospice, over the last 35 years as a registered charity, has provided a wide range of services for local people at their greatest time of need. KEMP Hospice exists for families in the Wyre Forest, providing specialist care for those affected by life threatening illness or loss.
Their vital services which are free of charge, include:-
- Specialist nurse supported facility for seriously ill people to participate in activities such as arts and crafts/relaxation classes
- Hospice at Home service which provides end of life care in people’s own homes
- Advance Care Plan project providing training and support in local nursing homes
- Comprehensive bereavement service, supporting adults and children by any cause, including traffic accidents and suicide
- Multiple support groups and an in-house Financial and Welfare Adviser offering comprehensive advice