As part of The Community Housing Group, Oakleaf Commercial Services has been providing high quality, professional, property maintenance and construction services to the Group and other third parties since 2000.
Oakleaf Commercial Services is the principal building and maintenance contractor to The Community Housing Group. We deliver a range of services including responsive repairs, building construction, modernisations and adaptions, grounds maintenance, as well as a PVC-u manufacturing facility and a bespoke joinery workshop.
We have steadily grown the business to an annual turnover in excess of £19m per annum and employ a highly skilled workforce of circa 230 across a number of disciplines. We pride ourselves on being ethical with a strong commitment to the local community, providing job opportunities and Apprenticeships while meeting environmental and biodiversity standards, supported by our ISO accreditations and Investors in People Gold award.
Accredited to a range of professional bodies including:
- International Standards Organisation (ISO) – ISO 9001, 14001 and 45001
- Investors in People (Gold)
ISO is the world's largest standards organisation which enables businesses to develop and offer products and services that meet a required benchmark around the world. They provide a guarantee to customers that they will receive quality, safety and reliability. Our philosophy is to provide a consistent and reliable service which we translate as getting it 'right first time every time'.
Our quality management principals start with policies and procedures through to training, development and the induction of our employees. We are proud of our brand and company image, and our track record, our business is growing rapidly while we maintain a loyal customer base.
Our experience of working in highly regulated sectors means that we are performance and quality driven. We ensure that we meet our customer's key performance targets and deliver a value for money service.
As part of The Community Housing Group, we have achieved the Customer Service Excellence standard for the quality of our customer services and the prestigious Investor in People Gold Standard for our commitment to employee development and training. We have comprehensive range of policies and procedures which include Customer Care, Code of Conduct for Employees, Equality and Diversity, Health and Safety, Risk Management and Business Continuity.
We are also accredited members of many trade associations who have independently assessed our services against their standards to ensure that we comply with membership requirements.
Oakleaf Commercial Services offer a range of exciting career opportunities, including Apprenticeships in a wide range of trades. We are proud of the high percentage of apprentices who go on to complete their professional qualifications and secure permanent contracts within the group.
For more information about our Apprenticeships, work experience or training opportunities, please visit our training arm, Vestia.
For our current opportunities and vacancies within the group, please visit the group vacancy page.
Kaye Law-Fox - Chair
Kaye Law-Fox currently serves as Chair, Vice Chair or Board Member on the Boards of two housing associations and an NHS Foundation Trust wholly owned subsidiary. Kaye also Chairs an Audit and Risk Committee.
Kaye is an experienced executive, having spent the majority of her career developing and delivering systems of internal control and corporate governance in the public sector; including the NHS, security agencies of the Home Office, a national charity and not-for-profit companies.
Kaye holds a number of graduate and postgraduate management qualifications. She is also a qualified project, programme and portfolio manager.
- Strategic business planning – establishing systems of corporate business planning
- Regulation & governance
- Audit and risk
Andrew is a professional company director, non-executive director and chair with 30 years of diverse private and public sector management and director experience.
Andrew trained initially in FMCG brand management marketing and advertising. Subsequently he founded a specialised retail design and manufacturing group which he headed as a hands on MD for 19 years. He now combines work as a professional NED and charity trustee with running a property and innovation consultancy business.
Andrew's NED experience over the last 10 years includes roles as diverse as Chair of Black Country Partnership NHS Foundation Trust; Chair of Sandwell Arts Trust and of Sandwell Leisure Trust; trustee of the Black Country Living Museum; and NED at The Community Housing Group and Oakleaf Commercial Services.
Andrew has a particular interest in the natural and built environment which combines with his experience in design and an enthusiasm for history. He also has a strong commitment to social inclusion and in particular to the care of those with mental health issues.
- Strategy - including strategic analysis and challenge
- Corporate governance - including managing boards, balancing support with challenge; risk management; health and safety management both practical and strategic; financial scrutiny; HR and legals.
Tim is a senior civil servant at Ofqual, the exams regulator. He joined Ofqual in 2012 as its Director of Risk and Markets. His current position is Director of the National Reference Test, a new test launched in a sample of schools this year. He has been responsible for its design and development, procurement and commercial management, and now leads its annual delivery. He has also contributed to the reform of GCSEs and A levels, making regulatory decisions on the proposed new qualifications.
Tim has a broad background in regulation and risk management. Prior to joining Ofqual, he was Chief Executive and Director of Regulation at Standards for England, a non-departmental public body sponsored by DCLG, which regulated ethical standards in local government. He led teams responsible for investigating complaints, publishing guidance and monitoring local authorities’ operation of the standards framework. He also worked at the Financial Services Authority, supervising major banks.
Tim’s earlier career was in the private sector. Between 1997 and 2008, he had various roles at Xansa plc, a business process and IT outsourcing company including as its Risk Director, where he implemented a new approach to enterprise risk management. He also worked at NatWest for 17 years in roles including Director of International Markets in its Treasury and Capital Markets business, and Head of the Group’s Business Consultancy unit.
Tim has worked extensively with boards via his experience as CEO of Standards for England, senior civil servant at Ofqual and as Risk Director at Xansa Plc.
Tim has a degree in Engineering from Cambridge University and is an Associate of the Institute of Bankers.
- Corporate governance and regulatory management
- Risk Management
- Programme and change management
Tony has over 20 years of experience in housing, development, asset management and social care. He is currently Chief Operations Officer for Housing and Care 21, a leading registered provider of quality housing and social care for older people.
Previously, Tony held a number of Executive roles at Hanover Housing Association and prior to that led on Extra Care housing development for Anchor Trust. Tony is a Business and Marketing Graduate.
Tony's achievements in housing and social care include: Improving organisational governance; working with the Board to agree a realistic strategy and business plan, simplifying the governance structures, agreeing and prioritising core purpose, improving the control environment and re-aligning operations management; Leading development; delivering an innovative £72m retirement village re-development and leading a sustained development programme of new specialist extra care housing delivering over 1,300 new properties in the last 3 years and currently managing a pipeline of circa 1,700 new build.
Tony has also led on a number of sizeable acquisitions of both rented and leasehold properties; Improving assets; agreeing the strategic approach to asset management. Ensuring properties are safe for residents and staff; and investing to maximise both resident satisfaction and the long term value from properties; Driving quality improvements from services; being the responsible person with CQC for social care services delivering circa 40,000 hours per week; and driving service improvements in housing and care services evidenced by a balanced set of qualitative and quantitative key performance indicators; Leading on digital developments that support more effective ways of working (to improve resident satisfaction and enable staff to do their roles more efficiently); and working in partnership with suppliers to offer residents better and less intrusive support services enabled by technology.
- Strategy Development
- Housing, Asset Management and social care sector knowledge
Martin is Managing Director of Mpathy Plus, a management consultancy formed in 2005 who specialise in customer service and contact centre. He operates at both a strategic and operational levels in three main areas; business transformation, performance improvement and operational support. This involves working in various areas including Operations, IT, HR, Marketing etc. Although working in all sectors, Mpathy Plus has over 50 social housing providers as clients. Clients from other sectors have included Centrica, Coutts, DWP, Exxon Mobil, G4S, Open University, Punch Retail, Ricoh, Rolls Royce and Bentley Motor Cars, Virgin Trains, Vodafone, Western Union and others.
Previous employment has involved working for Sitel; a global business process and contact centre outsourcer where he led the team of Consultants across Central Europe, Birmingham Midshires Building Society where he had various roles in IT, Service Delivery and Project Management and BT where he maintained large business customers equipment.
Martin also provides support to Small and Medium Enterprises in developing their businesses to meet their needs e.g. growth, rationalisation, exit etc.
He is an MBA graduate and has completed various other training including Prince2. He is a Worcestershire Ambassador whose members aim is to promote Worcestershire as a place to 'Work, Live or Visit'.
- General Business Management
- Development of new models of service delivery
- Harnessing ICT to transform a business
Trevor has a background in Building Surveying working at Birmingham City Council’s Housing Department in numerous roles culminating in a managerial role within the organisation’s Technical Services Department.
Subsequent roles included Structural Surveyor with a Birmingham based Structural and Civil Engineering consultancy followed by Stoke-on-Trent City Council as a Senior Surveyor, and South Staffordshire Housing Association as Senior Technical Officer.
In 2003 Trevor made the move from the public sector to the private sector to become the Partnering Director of a West Midlands based contractor specialising in the provision of social housing repairs and maintenance services, with responsibility for the company’s growth and diversification to become a major regional provider of maintenance services to social housing in the Midlands and Wales.
In 2017 Trevor set up his own consultancy specialising in transformational change, helping social housing providers to develop and implement service improvement strategies and processes, and assisting small and medium size contractors to build their businesses.
- Strategic planning
- Business transformation
- Asset management
We've adopted The Community Housing Group's Value for Money (VFM) statement which is a regulatory requirement for all housing providers.
To view the VFM documents you will need a program capable of reading Adobe's Portable Document Format (PDF).
If you do not have such a program you can download Adobe's reader for free.
View the Groups VFM documentation here.
You can view a range of The Community Housing Group's documents (including policies, procedures, strategies and business reports) in the "Our Published Documents" section of the Group site