Part of The Community Housing Group, Oakleaf Commercial Services has been providing high quality, professional, property maintenance and construction services since 2000. Rebranding in 2013, CHG Property Services, Oakleaf Grounds Services and Bespoke Joinery Services were brought together under the new Oakleaf name.
We provide a wealth of services including responsive repairs, building construction, modernisations and adaptions, grounds maintenance, fleet services, a PVC-u manufacturing facility and a bespoke joinery workshop.
Operating form our central base in Kidderminster in Worcestershire, we have several offices in West Bromwich and Birmingham, allowing us to provide our services across the West Midlands and surrounding counties, including Shropshire and South Staffordshire.
We have steadily grown the business to an annual turnover in excess of £19m per annum and employ a highly skilled workforce of circa 230 across a number of disciplines. We pride ourselves on being ethical with a strong commitment to the local community, providing job opportunities and Apprenticeships while meeting environmental and biodiversity standards, supported by our ISO accreditations and Investors in People Gold award.
Oakleaf has allowed us to provide an even more customer focussed business with concentration on quality, efficiency and flexibility.
Accredited to a range of professional bodies including:
- International Standards Organisation (ISO) – ISO 9001, 14001 and 18001
- Investors in People (Gold)
ISO is the world's largest standards organisation which enables businesses to develop and offer products and services that meet a required benchmark around the world. They provide a guarantee to customers that they will receive quality, safety and reliability. Our philosophy is to provide a consistent and reliable service which we translate as getting it 'right first time every time'.
Our quality management principals start with policies and procedures through to training, development and the induction of our employees. We are proud of our brand and company image, and our track record, our business is growing rapidly while we maintain a loyal customer base.
Our experience of working in highly regulated sectors means that we are performance and quality driven. We ensure that we meet our customer's key performance targets and deliver a value for money service.
As part of the Community Housing Group, we have achieved the Customer Service Excellence standard for the quality of our customer services and the prestigious Investor in People Gold Standard for our commitment to employee development and training. We have comprehensive range of policies and procedures which include Customer Care, Code of Conduct for Employees, Equality and Diversity, Health and Safety, Risk Management and Business Continuity.
We are also accredited members of many trade associations who have independently assessed our services against their standards to ensure that we comply with membership requirements.
Our customers are at the core of our business and we strive to continually improve our processes. We always seek to offer an excellent service and we look put our customers at the heart of everything we do.
Some of our current clients include:
Facility Management Companies
Bromsgrove District Housing Trust
Castle Vale Community Housing Association
The Community Housing Group
Birmingham City Council
Parish Councils including Chaddesley and Rock
Telford and Wrekin Council
Worcestershire County Council
Wyre Forest District Council
Reserve Forces and Army Cadet Association
Northway Auto Services
Environmental Contract Limited (ECL)
We work in partnership with Local Authorities, Parish and County Councils for emergency planning and flood response works.
Oakleaf Commercial Services offer a range of exciting career opportunities, including Apprenticeships in a wide range of trades. We are proud of the high percentage of apprentices who go on to complete their professional qualifications and secure permanent contracts within the group.
A member of The Community Housing Group, they have been named as West Midlands' Best Apprentice Employer (Large Employer category) in 2013, and again in 2016. They have also been listed as one of the Top 100 Apprenticeship Employers for the last 4 years, offering many Apprenticeship opportunities across the group.
For more information about our Apprenticeships, work experience or training opportunities, please visit our training arm, Vestia.
For our current opportunities and vacancies within the group, please visit the group vacancy page.
Kaye Law-Fox - Chair
Kaye Law-Fox is an experienced executive and non-executive director, with 25 years senior management experience in public, private and charity sector roles: including the NHS, security agencies of the Home Office, a national charity and several not-for-profit companies. In her early career Kaye was responsible for purchasing and property development for a national restaurant chain; for the majority of her career she developed or provided strategic corporate governance systems and latterly provided research and analysis for national charity projects.
Kaye has eight years non-executive experience, including audit and risk and professional standards committees; serving Boards of three housing associations and a sector skills body.
Kaye's management qualifications include BSc (Hons) Management Systems: MSc Health Management: MSc Rural Resource Management. She is also a qualified project, programme and portfolio manager.
- Strategic business planning – establishing systems of corporate business planning
- Regulation & Governance standards - strategic business development
- Project, programme and portfolio management
Andrew is a professional company director, non-executive director and chair with 30 years of diverse private and public sector management and director experience.
Andrew trained initially in FMCG brand management marketing and advertising. Subsequently he founded a specialised retail design and manufacturing group which he headed as a hands on MD for 19 years. He now combines work as a professional NED and charity trustee with running a property and innovation consultancy business.
Andrew's NED experience over the last 10 years includes roles as diverse as Vice Chair of Black Country Partnership NHS Foundation Trust; Chair of Sandwell Arts Trust and of Sandwell Leisure Trust; trustee of the Black Country Living Museum; and NED at TCHG and Oakleaf Commercial Services.
Andrew has a particular interests in the natural and built environment which combines with his experience in design and an enthusiasm for history. He also have a strong commitment to social inclusion and in particular to the care of those with mental health issues.
- Strategy - including strategic analysis and challenge
- Corporate governance - including managing boards, balancing support with challenge; risk management; health and safety management both practical and strategic; financial scrutiny; HR and legals.
Jane Preece moved to the West Midlands in 1990 from her native Wales to pursue a career in human resources and related areas. She has worked in the public, private and not for profit sector at Director level, most recently with Walsall Housing Group where she was Director of Organisational Development and Company Secretary.
Her project management and leadership skills have enabled organisations to achieve IIP Gold Standard, ISO9001, TUPE transfers of employees, changes of employment contracts in unionised environments. She has been nominee for Ofsted and involved in housing regulator inspections.
In 2016, a house with a canal mooring brought her to Kidderminster; she joined TCHG's Vestia Board and started her "dream job" at Severn Valley Railway as their first HR Manager, responsible for their paid employees and the Heritage Skills Training Academy apprentices.
Jane has held a number of non-executive directorships/trustee appointments in the fields of housing, training and various charities. Currently, she is the Chair of Sustain UK Ltd who provide supported accommodation for vulnerable adults in Birmingham and is a board member of PTP Ltd who deliver training opportunities in the West Midlands. Having undertaken the role of Company Secretary in a housing group who collapsed their group structure, Jane will bring relevant experience to the TCHG Board.
- Strategic thinking
- Sound judgement with the willingness to challenge
- Interpersonal and communication skills, having worked in people management roles for over 30 years
Tony has over 20 years of experience in housing, development, asset management and social care. He is currently Chief Operations Officer for Housing and Care 21, a leading registered provider of quality housing and social care for older people.
Previously, Tony held a number of Executive roles at Hanover Housing Association and prior to that led on Extra Care housing development for Anchor Trust. Tony is a Business and Marketing Graduate.
Tony's achievements in housing and social care include: Improving organisational governance; working with the Board to agree a realistic strategy and business plan, simplifying the governance structures, agreeing and prioritising core purpose, improving the control environment and re-aligning operations management; Leading development; delivering an innovative £72m retirement village re-development and leading a sustained development programme of new specialist extra care housing delivering over 1,300 new properties in the last 3 years and currently managing a pipeline of circa 1,700 new build.
Tony has also led on a number of sizeable acquisitions of both rented and leasehold properties; Improving assets; agreeing the strategic approach to asset management. Ensuring properties are safe for residents and staff; and investing to maximise both resident satisfaction and the long term value from properties; Driving quality improvements from services; being the responsible person with CQC for social care services delivering circa 40,000 hours per week; and driving service improvements in housing and care services evidenced by a balanced set of qualitative and quantitative key performance indicators; Leading on digital developments that support more effective ways of working (to improve resident satisfaction and enable staff to do their roles more efficiently); and working in partnership with suppliers to offer residents better and less intrusive support services enabled by technology.
- Strategy Development
- Housing, Asset Management and social care sector knowledge
Fred will bring to the Board extensive knowledge of Residential Property and Development. He has spent over 35 years’ working within the Affordable Housing arena predominantly within the West Midlands.
Disciplines covered include land buying, development appraisals, contract negotiations and commercial management in addition to total business unit control. During this time, Fred has spent time within local authority; housing associations; consultants and private developers.
He was a Voluntary Board Member of Sandwell Homes, the 2nd largest ALMO in the country, for 5 years commencing February 2005. During this time, the organisation improved their performance rating (as published by the Audit Commission) from 1* (Poor) to 3* (Excellent).
Academically, Fred was awarded a MSc in Construction Management in January 1994 and he is also a member of the Chartered Institute of Housing.
Fred's whole life has been spent living in the Midlands area. Originally from Handsworth in Birmingham, he currently lives less than half an hour from The Community Housing Group Head Office.
Outside the work environment, he previously had a 5-year period as Chairman of the South Birmingham Supporters Club of West Bromwich Albion. This was followed by a 5-year period as Chairman of Shareholders 4 Albion. In addition to organising and hosting meetings for up to 300 people, he fronted a campaign to fund a set of gates dedicated to the memory of Jeff Astle (the 1968 FA Cup winning striker) at the Hawthorns.
He married his 2nd wife, Tracy, at the Black Country Museum in July 2014.
- Residential development
- Housing refurbishment
- Commercial acumen
Ian Hancock - Managing Director
Ian is a member of The Community Housing Group's Executive Management Team in his role as Director. Ian is also the Managing Director of Oakleaf Commercial Services Limited; he is responsible for the strategic management, development and future vision of Oakleaf Commercial Services Limited, which has expanded significantly in recent years with a turnover of circa £16m per annum.
Keith Burgess - Executive Business Manager
Keith is responsible for the strategic management for the brands which operate out of Oakleaf House, Finepoint Way, Kidderminster which includes Oakleaf Doors and Windows, Oakleaf Bespoke Joinery Services, Oakleaf Grounds Services and Oakleaf Fleet Services.
Mark Dainter - Executive Business Manager
Mark looks after Oakleaf Commercial Services development projects, modernisations and major refurbishment works.
Bill Baker - Executive Business Manager
Bill has overall responsibility for delivering the following areas of work: Customer Services Centre; Responsive Repairs including Gas Repairs; Void Repairs; Equipment and Adaptation Work; External Third Party Works including Schools/Responsive Repairs/Telephone Answering and Servicing Contracts.
Jon Perrett - Operations Manager (Development)
Jon oversees the day-to-day working of the Development team. He manages the company's New Build Garage Strategy Programe as well as the Shared Ownership Refurbishment Programme and general construction contracts with our external clients.
We've adopted The Community Housing Group's Value for Money (VFM) statement which is a regulatory requirement for all housing providers.
To view the VFM documents you will need a program capable of reading Adobe's Portable Document Format (PDF).
If you do not have such a program you can download Adobe's reader for free.
You can view a range of The Community Housing Group's documents (including policies, procedures, strategies and business reports) in the "Our Published Documents" section of the Group site
Oakleaf has entered a 5 year partnership with KEMP Hospice from 2016, whereby we pledge to support their fundraising efforts during this time.
The team have completed many activities so far, from freefall parachute jumps to Halloween walks.
KEMP Hospice, over the last 35 years as a registered charity, has provided a wide range of services for local people at their greatest time of need. KEMP Hospice exists for families in the Wyre Forest, providing specialist care for those affected by life threatening illness or loss.
Their vital services which are free of charge, include:-
- Specialist nurse supported facility for seriously ill people to participate in activities such as arts and crafts/relaxation classes
- Hospice at Home service which provides end of life care in people’s own homes
- Advance Care Plan project providing training and support in local nursing homes
- Comprehensive bereavement service, supporting adults and children by any cause, including traffic accidents and suicide
- Multiple support groups and an in-house Financial and Welfare Adviser offering comprehensive advice